Read Our Terms and Conditions

OPIDODO DESIGN TERMS & CONDITIONS

Please read our terms and conditions before using the Opidodo Design website or commissioning a lampshade, as by using Opidodo Design, you agree to be bound by these conditions, which apply to all transactions on this website, via email or social media. Any contract between us will be governed by English law.

Opidodo Design reserves the right to alter these terms and conditions from time to time by posting new terms and conditions. Your statutory rights are not affected. If you have any comments in respect of these terms and conditions, please email us at office@opidododesign.co.uk or write to us at: Apple Acre, Sanham Green, Hungerford, Berkshire RG17 0RS.

Use of website:

Neither Opidodo Design nor its principal, shall be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. If you are referred to another website by external links, we are not in control of those websites, and when you leave this website, we cannot accept responsibility or liability for anything on another website. You must not use this website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

Orders and availability:

When submitting an order to Opidodo Design, you are entering into a contract with us to supply you with hand sewn lampshades or interiors items as described in the product detail. This contract becomes binding upon our acceptance of your order. In the rare and unlikely circumstance of the product you ordered not being available, we will contact you in order to either offer a full refund, or to discuss with you if you would prefer another item. Any refunds due to unavailability will be made as soon as possible, and within 30 days of your order. All products on our website will have either been hand sewn or sourced by Opidodo Design.

Product pricing:

All prices shown are in £British pounds sterling. Prices may change from time to time and without notice. No VAT is added.

Bespoke orders:

For all commissioned, bespoke items, a non-returnable deposit of 50% payment will be required on acceptance by you of our estimate, with the balance due upon completion.  Any deposit paid will be non-refundable and the total price of the bespoke item will be due, unless your order is cancelled by Opidodo Design.

Payment:

You can make your payment for any item via bank transfer using the following account:

Acct: 10557968

Sort: 30-84-04

Mrs Sally Cockcroft

Please note we don’t take cheques.

All transactions shall be made in UK sterling, and as the buyer, should you be overseas with a different currency, you will be liable for any exchange rate charges made to you.

Delivery:

Lampshades are sent free of charge as standard delivery in the UK, however due to Brexit, there may be issues with sending to Northern Ireland, please ask before you order. Orders of items in stock are dispatched within 7 working days from receipt of payment. Commissioned items will be sent within 3-4 weeks of receipt of payment although we aim to send them earlier. All orders are sent using either Royal Mail's Parcelforce48, or a reputable courier service with tracking facility, or by 1st class post - an email will be sent to you when dispatch is made letting you know estimated date of arrival. If you need your order any quicker, please contact us.  we will do our best to help. Alternatively you are welcome to come and collect your order from our studio in Hungerford, Berkshire.

International orders: If goods are being ordered from outside the UK, import duties and taxes may be incurred once your order reaches their destination.  Opidodo Design is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further detail.

If you are ordering internationally, please contact us before you place your order for a delivery quote, and this will be added to your order once you are in agreement.

 

Product information:

We take care to ensure that all details, descriptions and prices of products appearing on this website are correct and we aim to keep this website as up to date as possible.

Product colour:

We make every effort to ensure that the products are photographed in their true condition and show their true colours, however images can look different on different computer monitors and therefore exact colour matches are not possible.

Bespoke/commissioned/lampshades and other soft furnishing items:

As each bespoke product is made individually to order, we cannot guarantee the exact positioning of fabric patterns, and this may differ from those on our website, however we will always endeavour to match the patterns as closely as possible, and for bespoke items will discuss this with you in advance. Seams on lampshades cannot be pattern matched, as we are governed by the size of the panel or frame used to make the lampshade. Returns on bespoke/commissioned items cannot be made.  When you commission us to make you a bespoke item using your own fabric, we will ask you in advance to send us a swatch of the fabric with a full description, including sizes, of the item. We will then send you, by email, an estimate and upon acceptance of this estimate we will send you an invoice for payment in advance of us commencing work. Please allow 3-4 weeks until bespoke items are dispatched, however we will discuss the delivery date with you.

Product safety:

Hand-sewn shades: all of our hand-sewn lampshades are treated with a water-based fire-proofing spray, which creates a flame-retardant barrier on natural and synthetic fabrics and has a non-toxic, non-hazardous formulation, However ensuring your safety is our top priority, and we kindly ask that you take necessary precautions to prevent any damage to your home. It is important to use a light bulb in good condition and to keep in mind that higher-wattage bulbs emit more heat. The item is only sold as a decorative one. To confirm that the lampshade is providing sufficient ventilation, we recommend turning on the lamp for five minutes and checking if the top of the shade is too hot to touch. For added safety, using LED (max 40w) bulbs is highly recommended, as they generate less heat and pose a lower risk.

Cancellation of non-bespoke orders:

We reserve the right to cancel purchases and orders for any reason prior to dispatch. If we cancel an order for any reason, you will be refunded any monies paid in relation to these orders. If you wish to cancel your order, please contact us as soon as possible and let us know your name, date of order and order content.

Order returns:

We are happy to give you a full refund on stock items provided you return the item to us within 10 working days of receipt. Items must be carefully packaged and sent using a trackable and insured delivery service at your own cost and must arrive in perfect order. If you wish to return any item for any reason, please contact us in advance so that we are ready to process your return as soon as possible. Please be aware that the large lampshades cost around £12 to be sent via Royal Mail's Parcelforce service, so it’s good to be sure before you order!

If your order has arrived damaged due to its transit, please contact us immediately as we only have 7 days to make a claim with the courier company or post office. Please keep all packaging and take images for proof, until the situation has been resolved but we will reimburse you as soon as possible.

Bespoke items:  as these items are hand sewn to order for you, we regret that these items are not returnable and full payment will be due to Opidodo Design once you have accepted our estimate.

Privacy:

Opidodo Design will not share your contact details with anyone without your consent. We conform to the Data Protection Act 1998. Please see our Privacy Policy for further information.

Intellectual property:

All content, graphics, photographs, icons, images, logos is the property of Opidodo Design and we ask that you do not share, download or use these. However, if you wish to share our website or information through social media, we ask please that you provide our full URL and that all credits are made to Opidodo Design.

Thank you for visiting Opidodo Design.

January ‘25